TuitionLuma help

Support

Need help with college search, decision planning, repayment estimates, Pro features, or family reports? Send us a note and we'll help you sort it out.

Email support

Reach TuitionLuma

The fastest way to reach us is email. Messages sent to TuitionLuma support are routed to our support inbox.

support@caseluma.com

Email support

Please include your device type, app version if available, the school or program involved, and a short description of what happened.

What we can help with

College data Search results, missing fields, school details, and program outcome data.
Saved schools Shortlists, preferred programs, aid plans, and saved repayment plans.
TuitionLuma Pro Purchase status, restore purchase, Family Report, and planning tools.
Cost planning Calculator display questions, scenarios, debt estimates, and report exports.

Support boundaries

TuitionLuma can help with app functionality and data display questions. It cannot provide financial advice, tax advice, legal advice, admissions advice, scholarship guarantees, or official college cost determinations.

Official sources

College cost, aid, admissions, and outcome data can change. Confirm major decisions with the college, financial aid office, official government sources, and qualified advisors.